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PRIVACY POLICY

The Reading Nest

Website: thereadingnest.in

Effective Date: 4 October 2026
Last Updated: 4 October 2026


1. Introduction

Welcome to The Reading Nest.

The Reading Nest is an online children’s physical book-rental membership service operated through thereadingnest.in (“Website”, “Platform”, “we”, “us”, “our” or “The Reading Nest”).

The Reading Nest is designed to make physical children’s books more accessible, affordable and convenient for families through membership-based book rental.

Unlike a conventional online bookstore, The Reading Nest’s primary service is based on membership and physical book rental. Individual books are not intended to be purchased separately through the Website.

Members may, depending on their membership plan and applicable service conditions:

  • browse our physical book collection;
  • select books;
  • maintain a reading list;
  • receive books through our delivery/pickup service;
  • read the books;
  • return or exchange books;
  • select additional books according to their membership entitlement;
  • request books for possible addition to our catalogue; and
  • maintain an account and membership history.

This Privacy Policy explains how The Reading Nest collects, uses, stores, protects and shares personal information when you use our Website or services.


2. Who We Are

The Reading Nest

Website:
thereadingnest.in

Business Address:
104 – A, DSK Sundarban Phase 2, Hadapsar, Pune, Maharashtra – 411028, India

Privacy & Data Protection Email:
admin@thereadingnest.in

The Reading Nest is the entity/business responsible for determining how personal information is processed in connection with the Website and services, subject to the applicable legal structure of the business.


3. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  • the The Reading Nest Website;
  • customer accounts;
  • membership registration;
  • membership purchases;
  • book-selection activities;
  • reading lists;
  • book rentals;
  • book deliveries;
  • book returns and exchanges;
  • customer-support communications;
  • contact forms;
  • “Request a New Book” submissions;
  • newsletter subscriptions;
  • email communications;
  • WhatsApp/customer-support communications, where applicable;
  • cookies and similar technologies; and
  • other interactions with The Reading Nest.

4. Our Membership-Based Rental Model

The Reading Nest operates primarily as a membership-based physical book-rental library.

Customers purchase a membership plan rather than purchasing individual books.

Our membership structure may provide different book-selection allowances, such as:

  • 2 books per week;
  • 3 books per week; or
  • 4 books per week,

with membership durations such as quarterly, half-yearly and yearly plans.

The Website may therefore process information about:

  • the membership selected;
  • membership duration;
  • membership status;
  • book allowance;
  • books selected;
  • books currently rented;
  • books returned;
  • remaining book entitlement; and
  • rental history.

This information is required to operate the membership and rental service.


5. Information We Collect

We collect only information reasonably required for operating our services, fulfilling membership obligations, communicating with customers, maintaining security and complying with applicable law.

Depending on how you use the Website, we may collect the following categories of information.


5.1 Name and Contact Information

We may collect:

  • full name;
  • email address;
  • mobile number;
  • telephone number;
  • username;
  • communication preferences.

This information may be used for account creation, membership management, delivery coordination, customer support and service communications.


6. Account Information

If you create an account on The Reading Nest, we may collect:

  • name;
  • email address;
  • mobile number;
  • username;
  • password credentials in appropriately protected form;
  • account status;
  • account creation date;
  • account activity;
  • membership information.

You are responsible for keeping your account credentials confidential.

You should immediately contact us at admin@thereadingnest.in if you believe that your account has been accessed without authorization.


7. Billing and Payment Information

When you purchase a membership, we may collect information necessary to process and record the transaction.

This may include:

  • billing name;
  • billing address;
  • order number;
  • membership selected;
  • transaction amount;
  • transaction date;
  • payment status;
  • transaction ID;
  • payment reference;
  • refund status.

Payment card, UPI or banking credentials may be processed directly by the applicable payment gateway.

The Reading Nest does not intend to store sensitive payment credentials such as:

  • UPI PIN;
  • CVV;
  • internet banking password;
  • complete card authentication credentials.

The exact payment provider used on the Website may be identified in our checkout and relevant legal disclosures.


8. Delivery and Pickup Information

Because The Reading Nest provides physical books, we may need to collect information required to deliver and collect books.

This may include:

  • recipient name;
  • delivery address;
  • house/flat number;
  • building/society name;
  • street;
  • locality;
  • city;
  • state;
  • PIN code;
  • mobile number;
  • delivery instructions;
  • pickup instructions;
  • other information reasonably required for successful delivery or collection.

This information may be shared with delivery or logistics providers to the extent necessary to complete the requested service.


9. Membership Information

We may maintain information relating to your membership, including:

  • membership plan;
  • books-per-week entitlement;
  • membership duration;
  • membership start date;
  • membership expiry date;
  • membership status;
  • payment status;
  • renewal information, where applicable;
  • cancellation information;
  • refund information;
  • membership history.

For example, where a member has a 3 Books / Week plan, our system may need to determine:

Books selected this week: 2
Remaining: 1

Such information is necessary to administer the membership.


10. Book Selection and Reading List Information

The Reading Nest may provide members with a reading-list/book-selection facility.

We may record:

  • books viewed;
  • books selected;
  • books added to a reading list;
  • books reserved;
  • books allocated;
  • books delivered;
  • books returned;
  • books exchanged;
  • rental dates;
  • return dates;
  • rental status.

This information is used to manage the physical book inventory and ensure that books are properly allocated to members.


11. Rental History

We may maintain a record of books associated with your membership.

This may include:

  • book title;
  • author;
  • selection date;
  • delivery date;
  • return date;
  • exchange date;
  • rental status;
  • membership associated with the rental.

Rental records help us:

  • manage inventory;
  • track physical books;
  • resolve disputes;
  • manage returns;
  • prevent duplicate allocations;
  • provide customer support;
  • maintain an accurate reading/rental history.

12. Book Availability Information

The Website may maintain information about whether a particular physical book is:

  • available;
  • currently rented;
  • reserved;
  • awaiting return;
  • unavailable;
  • under maintenance;
  • temporarily unavailable.

This information may be connected to member/rental records.


13. Information About Children

The Reading Nest is a children’s book service, but our membership and purchasing service is intended for parents, guardians and adult customers.

We do not require children to independently purchase memberships.

Where parents or guardians voluntarily provide information about a child for book recommendations, we recommend providing only the minimum information necessary.

For example:

Preferred:

Age group: 6–10 years

rather than unnecessarily providing:

Full name + exact date of birth + school + personal address.

Parents and guardians should not provide sensitive information about children unless it is genuinely required and appropriately requested.

The applicable Indian data-protection framework contains specific requirements concerning children’s personal data and parental/guardian consent. The notified DPDP Rules include mechanisms concerning verifiable parental/guardian consent. MeitY


14. Children’s Reading Preferences

Where voluntarily provided by a parent or guardian, we may process limited information such as:

  • age group;
  • reading level;
  • preferred genres;
  • favourite subjects;
  • reading interests;
  • book preferences.

This information may be used to:

  • recommend books;
  • improve the catalogue;
  • provide a better reading experience.

We do not need unnecessary identifying information about a child to provide ordinary book recommendations.


15. “Request a New Book” Information

The Reading Nest may provide a Request a New Book facility.

A visitor or member may suggest a book they would like The Reading Nest to add to the collection.

We may collect:

  • book title;
  • author;
  • book category;
  • request details;
  • name, where provided;
  • email address, where provided;
  • other information voluntarily included.

Book requests may be used to:

  • understand customer demand;
  • evaluate new books;
  • expand our catalogue;
  • improve the service.

Submitting a request does not guarantee that the requested book will be purchased or added.

We encourage users not to include unnecessary personal information about children in book requests.


16. Newsletter and Marketing Information

The Website may allow visitors to subscribe to The Reading Nest newsletter.

If you subscribe, we may collect:

  • email address;
  • name, if provided;
  • subscription date;
  • subscription status;
  • unsubscribe status;
  • email interaction information, where supported by our email service provider.

We may send:

  • new book announcements;
  • new collection announcements;
  • reading recommendations;
  • membership information;
  • offers;
  • promotions;
  • Reading Nest updates;
  • educational reading content;
  • service announcements.

You can unsubscribe from promotional communications at any time.


17. Transactional Communications

Even if you unsubscribe from marketing emails, we may continue sending communications necessary to provide your service.

These may include:

  • account confirmation;
  • membership confirmation;
  • payment confirmation;
  • membership expiry notifications;
  • delivery notifications;
  • pickup notifications;
  • return reminders;
  • overdue notices;
  • book-selection confirmations;
  • refund notifications;
  • account-security notices;
  • important service announcements.

These communications are operational rather than optional marketing communications.


18. Contact Forms and Customer Support

If you contact The Reading Nest, we may collect:

  • name;
  • email;
  • phone number;
  • message;
  • order/membership information;
  • attachments voluntarily provided;
  • customer-support history.

This information is used to respond to your enquiry and provide customer support.


19. Website Usage Information

When you visit the Website, technical information may automatically be collected depending on our hosting, security and analytics configuration.

This may include:

  • IP address;
  • browser;
  • operating system;
  • device type;
  • referring page;
  • pages visited;
  • approximate access time;
  • session information;
  • error information;
  • security logs;
  • server logs.

This information may be used for:

  • security;
  • fraud prevention;
  • troubleshooting;
  • Website performance;
  • analytics;
  • service improvement.

20. Cookies

The Reading Nest may use cookies and similar technologies.

Cookies may be used for:

Essential functionality

  • account login;
  • sessions;
  • membership access;
  • checkout;
  • security;
  • website functionality.

Preferences

  • remembering settings;
  • maintaining preferences.

Analytics

Where analytics tools are enabled, cookies may help us understand general Website usage.

Marketing

Where marketing technologies are enabled, cookies or similar technologies may help measure campaigns or provide relevant advertising.

A separate Cookie Policy should describe the specific cookies and third-party technologies actually installed on the Website.


21. WooCommerce and Website Systems

The Reading Nest uses an e-commerce website infrastructure to manage customer accounts, memberships and transactions.

The Website may process information in connection with:

  • accounts;
  • memberships;
  • orders;
  • checkout;
  • customer information;
  • delivery information;
  • payment status;
  • rental records;
  • book selections.

Information may be stored in the Website’s database and associated hosting environment.


22. How We Use Personal Information

We may use personal information for:

Providing the service

To provide access to The Reading Nest membership and book-rental services.

Membership management

To activate and administer membership plans.

Book management

To manage selection, reservation, rental, delivery, exchange and return of physical books.

Delivery

To deliver and collect books.

Payments

To process and reconcile membership payments and refunds.

Customer support

To answer questions and resolve complaints.

Communications

To provide necessary service notifications.

Marketing

To send marketing communications where permitted and where appropriate consent has been obtained.

Security

To detect and prevent fraud, abuse and unauthorized access.

Website improvement

To improve the Website, catalogue and user experience.

Legal compliance

To comply with applicable laws and lawful requests.


23. Consent and Lawful Processing

Depending on the circumstances, personal information may be processed:

  • with your consent;
  • to provide a service requested by you;
  • to administer your membership;
  • to process a transaction;
  • to comply with legal obligations;
  • for security and fraud prevention;
  • for other purposes permitted by applicable law.

The DPDP framework requires transparency about the personal data being processed and the purpose for which it is processed. The notified DPDP Rules provide the implementation framework for these requirements. MeitY


24. Marketing Consent

Where consent is required for marketing, The Reading Nest will seek an affirmative action.

For example:

☐ I would like to receive The Reading Nest updates, new-book announcements and reading recommendations.

Marketing consent should not be assumed merely because you create an account or purchase a membership.


25. Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent by contacting:

admin@thereadingnest.in

You may also use an unsubscribe link provided in applicable marketing communications.

Withdrawal of consent does not affect processing that was lawfully completed before withdrawal.

If certain information is necessary to provide a service, withdrawing consent may affect our ability to continue providing that service.


26. Sharing Information With Third Parties

We may share personal information with third parties where reasonably necessary to operate The Reading Nest.

These may include:

Payment providers

For processing membership payments and refunds.

Delivery providers

For delivering and collecting books.

Hosting providers

For operating the Website.

Email providers

For sending transactional and marketing emails.

Communication providers

For SMS, WhatsApp or other communications where enabled.

Security providers

For protecting the Website against malicious activity.

Analytics providers

Where analytics services are enabled.

Professional advisers

Such as accountants, auditors, lawyers or consultants.

Government/legal authorities

Where required by law or lawful legal process.


27. Payment Gateway Information

The Reading Nest may use an Indian payment gateway to process membership payments.

The payment gateway may process payment information directly.

The Reading Nest may receive:

  • payment status;
  • transaction ID;
  • order ID;
  • amount;
  • date;
  • refund status;
  • payment method.

The exact gateway used should be identified in the final website version.

Payment Gateway:
[INSERT ACTUAL PAYMENT GATEWAY]


28. Delivery Partner Information

When a book needs to be delivered or collected, necessary customer information may be shared with the applicable delivery/pickup service.

This may include:

  • name;
  • address;
  • phone;
  • PIN code;
  • delivery instructions.

Information will be limited to what is reasonably necessary for the relevant delivery or collection.


29. Data Security

We implement reasonable technical and organizational safeguards appropriate to the nature of the personal information processed.

Depending on our technical infrastructure, these may include:

  • HTTPS/TLS;
  • secure authentication;
  • administrator access controls;
  • restricted access to customer information;
  • Website security measures;
  • server security;
  • backups;
  • malware/security monitoring;
  • software updates;
  • payment processing through established payment providers.

However, no internet service can guarantee absolute security.


30. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required/permitted by applicable law.

Retention may be necessary for:

  • active accounts;
  • membership administration;
  • rental history;
  • accounting;
  • taxation;
  • payment reconciliation;
  • refunds;
  • disputes;
  • fraud prevention;
  • legal claims;
  • regulatory compliance.

Different categories of information may therefore have different retention periods.

When information is no longer required and there is no legal or operational reason to retain it, we may delete, anonymize or otherwise dispose of it in accordance with applicable requirements.


31. Account Deletion

You may contact us at:

admin@thereadingnest.in

to request deletion of your account or personal information, where applicable.

Certain information may need to be retained where required for:

  • tax/accounting purposes;
  • legal compliance;
  • payment records;
  • unresolved disputes;
  • fraud prevention;
  • legal claims;
  • outstanding rental obligations;
  • enforcement of contractual terms.

32. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including:

  • obtaining information about processing;
  • requesting correction;
  • requesting erasure where applicable;
  • withdrawing consent where applicable;
  • raising a grievance;
  • exercising other rights available under Indian data-protection law.

The DPDP Act provides statutory rights including rights relating to access to information, correction/erasure, grievance redressal and nomination, subject to its provisions. MeitY


33. How to Submit a Privacy Request

Send your request to:

admin@thereadingnest.in

Please include:

  • your name;
  • registered email/mobile number;
  • description of your request;
  • relevant order/membership information where applicable.

We may need to verify your identity before acting on certain requests.


34. Grievance Redressal

For privacy-related complaints, please contact:

Grievance / Privacy Contact

The Reading Nest

Email:
admin@thereadingnest.in

Address:
104 – A, DSK Sundarban Phase 2, Hadapsar, Pune, Maharashtra – 411028, India

We will review and respond to privacy-related grievances in accordance with applicable law and our internal grievance process.

The notified DPDP Rules address requirements concerning information/contact mechanisms for questions relating to personal-data processing. MeitY


35. Children’s Privacy

The Reading Nest is designed around children’s reading, but membership purchases and customer accounts are intended for parents, guardians and adult customers.

We do not intentionally require children to:

  • create membership accounts;
  • enter payment information;
  • independently purchase memberships;
  • provide unnecessary personal information.

Parents and guardians should supervise children’s use of the Website.

Where child-related information is required for recommendations or service delivery, we aim to collect only the information reasonably necessary.

Where applicable law requires verifiable parental/guardian consent, the relevant mechanisms will apply.


36. User-Submitted Content

Users may voluntarily submit:

  • reviews;
  • testimonials;
  • feedback;
  • book requests;
  • comments;
  • photographs;
  • recommendations.

Please do not submit unnecessary personal information about yourself or children.

In particular, do not submit:

  • Aadhaar information;
  • PAN information;
  • school ID;
  • medical information;
  • financial credentials;
  • passwords;
  • private documents;
  • precise child-identifying information unless specifically required.

37. Reviews and Testimonials

If you voluntarily submit a review or testimonial for publication, we may display information you intentionally provide for that purpose.

Where possible, we recommend using:

First name / initials

rather than unnecessarily publishing a child’s full identity.


38. Book Recommendations and Personalization

We may use information such as:

  • age group;
  • reading preferences;
  • previously selected books;
  • book categories;
  • book requests;

to improve recommendations and the overall library experience.

Such information is intended to support book discovery and service personalization.


39. Third-Party Websites

The Website may contain links to external websites or services.

The Reading Nest does not control the privacy practices of third parties.

You should review the privacy policy of the third party before providing personal information.


40. International Data Processing

Some service providers used by The Reading Nest may process information outside India.

Examples can include:

  • hosting;
  • cloud services;
  • email;
  • analytics;
  • security;
  • software services.

Where applicable, such processing or transfers will be undertaken in accordance with applicable Indian law and relevant contractual/security requirements.


41. Data Breach / Security Incident

If we become aware of a personal-data breach, we will take appropriate measures to:

  1. investigate the incident;
  2. contain and remediate the incident;
  3. assess affected information;
  4. implement corrective measures;
  5. notify relevant persons or authorities where required;
  6. comply with applicable legal requirements.

42. Business Transfers

If The Reading Nest undergoes:

  • merger;
  • acquisition;
  • restructuring;
  • investment;
  • sale of business assets;
  • transfer of the business;

relevant personal information may be transferred as part of the transaction, subject to applicable law.


43. No Sale of Personal Information

The Reading Nest does not intend to sell customers’ personal information as an independent commercial product.

We may share information with service providers where necessary to operate:

  • payments;
  • deliveries;
  • Website hosting;
  • email;
  • communications;
  • security;
  • customer support;
  • analytics.

Such operational sharing is different from selling personal information.


44. Data Minimization

We aim to collect only information reasonably necessary for the relevant purpose.

For example, a book delivery may require:

Name + address + phone number.

It ordinarily does not require:

Aadhaar + PAN + school information + medical information.

Please therefore avoid entering unnecessary personal information into free-text fields.


45. Accuracy of Information

You should ensure that the information you provide is accurate and up to date.

This is particularly important for:

  • email address;
  • mobile number;
  • delivery address;
  • PIN code.

Incorrect information can cause delivery or communication problems.


46. Changes to This Privacy Policy

We may update this Privacy Policy when:

  • our services change;
  • our membership model changes;
  • payment providers change;
  • delivery arrangements change;
  • new technology is introduced;
  • analytics/marketing services are introduced;
  • legal requirements change.

The Last Updated date will be changed when the policy is revised.

For material changes, additional notice may be provided where appropriate.


47. Governing Law

This Privacy Policy is intended to operate in accordance with applicable laws of India.

Nothing in this Privacy Policy is intended to remove or restrict any statutory right or protection that cannot lawfully be excluded.


48. Contact The Reading Nest

For privacy questions, data requests, complaints or concerns:

The Reading Nest

Website:
thereadingnest.in

Email:
admin@thereadingnest.in

Business Address:
104 – A, DSK Sundarban Phase 2, Hadapsar, Pune, Maharashtra – 411028, India

Privacy & Data Protection Contact

The Reading Nest

Email:
admin@thereadingnest.in

Address:
104 – A, DSK Sundarban Phase 2, Hadapsar, Pune, Maharashtra – 411028, India